Aliramone wrote:
British Gas Customer Service.
So much for 'all calls are recorded for training and monitoring purposes'. What I was told 4 weeks ago on the phone when I wanted to switch tariff (and was told I had) is wildly out of line with the statement sent by post today.
No record of the call.
Would you like me to log it as a complaint?
Yes please
Who did you speak to?
No idea but in future I'll make sure I know exactly who it is. I think they said they were in Cape Town.
Well I'm in Scotland.
Really? Anyway about the bill being out of line with what I was told and being put on the wrong tariff
30 seconds later...
Would you like me to close the complaint because as there is no record of the call there isn't anything I can actually do about it*
My initial thought was to scream NO I F- WOULDN'T but I put it more politely while they 'look into it further'.
I think I shall be waiting a long long time
*Clever corporate sh*te. Open complaint and then close it. Box ticked. Poor bastard stuck on wrong tariff until 2020 but who cares about customers eh precious?
I got a letter today from British Gas saying my annual service was due and I could go on their web site and book a two hour slot. so I went on the web site and was told I could have an appointment on 7th June either between 8am-1pm, 8am-6pm or 2pm-6pm.
I then phoned the number on the letter and selected the option to book an engineer, this again gave me the above options or I could choose "None of them", every time I said none of them it gave me the same options so I rang off and dialed again.
I avioided the trap of pressing 1 and got through to a young lady, to whom I told the problem, and she said oh there proably isnt a 2 hour slot free on the 7th June. I pointed out to her all time slots were available and I simply didn't believe they were all booked, so she said "I'll check into it", a couple of minutes later she came back and offered me three 2 hour slots for tomorrow, so I took the 2-4. Then this afternoon I got a call saying the engineer could do it today and lo and behold by 4:30 it was all sorted. Funny how quickly they can get things sorted rather than explain why ther system cannot cope with the advertised service.